This two week seminar explores the issues involved in obtaining maximum commitment from employees. This requires an Employee Relations function with the skills and knowledge to build constructive relations at work and a line management and supervision team that knows how to get the best from people.

The key messages are that:

• The policies applied by the HR and ER departments must be developed with an understanding of the key issues surrounding motivation and productivity
• This must include an understanding of the role of management and supervision and the pressures they face
• The approach to leadership taken by Managers, Supervisors and Team Leaders must be people centered
• Managers, Supervisors and Team Leaders must work in partnership with the HR and ER departments and there must be clarity about 'who does what'

Seminar objectives

Delegates will learn:

• How to create a high performance culture
• The personal skills involved in performance improvement
• The links between empowerment and productivity
• The power of agreeing objectives - quantitative and qualitative
• The skill of giving feedback in a positive and motivating way
• How to coach for higher performance and appraise in a motivating way
• How to manage development
• Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
• Know how to manage change
• Be able to deal with performance problems and modify the behaviour of employees
• Be able to influence the behaviour of managers and team leaders
• Be able to operate disciplinary procedures and grievance procedure
• Know how to manage absence
• Understand the role of an Employee Assistance Seminar
  

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end with delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

Managers, Supervisors and Team Leaders attending the seminar will become more effective in leading and managing their teams. Delegates from ER and HR departments will learn how to provide the organisation with a service which balances the needs of the organisation with the needs of the employees.

Putting these ideas into practice will result in an organisation

• With more effective leaders
• With a high performance culture
• With high levels of productivity
• With a highly motivated and effective workforce
• A constructive relationship between the ER/HR function and the line management and supervision team

Personal Impact

The seminar will allow delegates to:

• Demonstrate proficiency in improving work performance
• Develop skills in interpersonal interaction to work effectively with others
• Learn to coach others to develop effective plans for improving relationships
• Improve managerial and leadership performance
• Motivate employees in a positive and thorough way
• Understanding why people work and why they try hard (and why they sometimes don’t)
• Understand the different roles of HR and ER staff; line managers, supervisors and team leaders
• Make Disciplinary Action effective and the mistakes to avoid
• Link the organisations values to the ER function
• Draw distinctions in matters relating to employee responsibility, empowerment and accountability – achieving high performance but avoiding a blame culture

Who Should Attend?

A suitable background for attending this seminar will include:

• Staff working as Manager, Supervisor or Team Leader
• Staff recently appointed to a leadership position
• Staff aspiring to a leadership position
• HR professionals
• ER professionals
• Personnel professionals
• Staff advising managers, supervisors or team leaders on disciplinary and other issues affecting employees
• HR and ER Consultants
• HR Business Partners
• HR Change Champions
• Employee Advocates