Introduction

The topic of training and evaluation has been, and still is one of the most controversial areas in organisational efficiency. Training costs so much it is no longer acceptable to say its results cannot be guaranteed in advance and measured. This seminar will show why the big three existing evaluation models don’t work and more importantly will show delegates the new evaluation model and all the tools needed for effective predictable measurement. Using the new evaluation methodologies will radically improve the efficiency of your training – and you will maximize your training budget. It will also show convincingly which training provides real added value. Everything can be measured and your seminar facilitator will show you how.

• You will use and master the MPS 10 step evaluation process
• You will be able to use a process to effectively prioritise all training
• You will be able to demonstrate to other the monetary value of training courses and programs
• You will know what software is needed to support the process and master new unit costs
• This is a definitive seminar on how to do it

Seminar Objectives

At the end of this seminar delegates will be able to:

• Master the new 10 step evaluation model and put it into immediate use
• Produce added value tables which will show which training adds value and which does not
• Use the tools of measurement to measure training effectiveness in the class room and in the work place
• Segment training into priority categories for evaluation
• Practice and be able to use evaluation methods including the costs
• Be able to know how to measure skill, knowledge, behaviour, competency, style, self belief, attitudes and personality

Training Methodology

Our seminar leader is an acknowledged world expert in this area, the author of two books on this specialised subject. Case studies, video, group exercise, worked examples will all be used in a relaxed and enjoyable learning environment. The practical nature of the course will enable engaged participants to prove the evaluation and added value of attending this seminar. Delegates will each prepare a presentation on evaluation during the programme for the dissemination of information upon return to the work place. The presentations will be reviewed by the workshop leader.

Organisational Impact

• The real cost of training is very high – in today’s business world every organisational activity should be measured and its contribution to the business made obvious – evaluation provides this essential tool for training
• Organisations using theses techniques invariable get more for their training spend
• It provides an effective audit trail
• It can provide a basis for how training is funded; punished or rewarded for its results
• It gives managers predictability in times of organisational change
• It provides a clear focus for training effort

Personal Impact

• You will find out that all training can be measured
• You will attain a skill that very few people currently possess
• You will be able to use the latest techniques and models that are proven
• You will be able to produce hard data on training effectiveness and individual application
• You will be able two processes critical to the evaluation cycle
• This is a practical, hands-on workshop

Who Should Attend?

Anyone in the organization who has an interest is seeing the financial and human out puts from training activities.

• Finance Professionals
• Operations Professionals
• Budget Holders
• Succession Planners
• Training Managers & Professionals
• Training and HR staff

Seminar Outline

Day 1: Why We Need To Evaluate – Current Evaluation Models Reviewed

• Why bother evaluating training – group exercise
• Use and value of evaluation models
• The Donald Kirkpatrick 4 level model
• The CIRO Model
• The IES (endless belt) model
• The MPS 10 step model – explanation and discussion
• Formulas needed for evaluation – exercise
• How to calculate the cost of lost production time during training

Day 2: Using the MPS 10 Step Evaluation Model

• The 10 step model –case study and exercise
• Feed back from above - key lessons learnt
• Special skills needed by you the evaluater – exercise
• The 10 step model in action -case study and results –Area Health Authority – management training
• Improving the public image of results based training
• Does training improve business output and the bottom line ASTD results – testing and its benefits
• Should trainees get incentives to aid in the training process
• Presentation on the value of the 10 step model –discussion

Day 3: Evaluation – Can Everything Be Evaluated?

• How the personality pyramid is structures
• Measuring and accessing personality – delegates to complete a NEO profiler
• Measuring attitude
• Measuring Self belief (self esteem)
• Measuring Style (learning style, leadership style, team style) Delegates to complete some questionnaires
• Measuring skills – by testing
• Measuring behaviour (competencies)
• What can and can’t be changed by training -exercise

Day 4: Prioritising and Evaluating Groups of Training

• How to prioritise training –use of the three box system
• Box 1 – essential training – exercise
• Box 2 Added value training – exercise
• Box 3 Other training – discussion
• Calculating the two unit costs to do evaluation
• Use of unit cost software –demonstration
• Evaluation of a training event – keyboard training – case study
• Review of case study – lessons learned

Day 5: Case studies and worked examples

• Use of agreement for large scale projects
• Do end of course evaluation sheets work?
• The training schema –the two time lines for evaluation
• Case study – sales training
• Evaluation and discussion on the above
• Case study evaluating existing training using a technological approach
• Review of case studies
• Evaluating methods for external suppliers and trainers.

Oxford Management Centre
John Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom

Tel: +44 1865 338088

Fax: +44 1865 338100

email info@oxford-management.com