Warehouse, Stores and Stock Control Management
Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service.
The purpose of this seminar is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module therefore:
- Shows how to evaluate procedures,
- Shoes how to change and improve methods by eliminating wasteful activities and excess costs.
- Provides the practical skills to take back to the workplace.
- Shows how to avoid those internal problems that limit performance.
- Allows delegates to obtain added value for money
- Shows how to improve customer service.
By the end of this seminar delegates will be able to:
- Evaluate procedures
- Change and improve methods
- Eliminate wasteful activities/costs
- Avoid all those internal problems that limit performance
- Obtain added value for money
- Improve customer service
- Expert tutor input using power points
- Delegate discussion and involvement
- Case studies
- Exercises
- Best practice examples
- Supportive comprehensive course manual enabling practical application and reinforcement
- Examine the link of stock in the company operations and activities
- Analyse the key areas of warehouse operations
- Identify and understand key performance indicators
- Succeed in improving operations
- Apply the right cost and service balance
- Gain a competitive advantage
- How to analyse stock
- How to make productivity improvements
- How to select and maintain equipment
- How to conduct safe operations
- How to reduce costs and improve service levels
- Use a framework for continual improvement
- Those new to managing warehouses or stores
- Those non warehouse people who need to gain an awareness of the issues and key drivers of stock control operations
- Stock, Warehouse and Distribution Professionals
Day 1
The Role of the Warehouse
- Why we need a warehouse,
- What functions they cover,
- How do they fit into the supply chain
- The balance between sorting and storing
- 12 initial questions to ask about warehousing activity
Product Classification
- Supply /demand variables
- ABC Analysis or the 80/20 rule
- Determining product handling groups
- Throughputs and product formats
Day 2
Layout Options
- Receiving options
- Storage options
- Picking/assembly options
- Dispatching options
- Using the floor and the height space
- Organising for flow
Methods and Equipment
- Warehouse structures
- Loading bays
- Selecting fork lift trucks
- Selecting racking
- Implications for warehouse layouts
- Operational timings and planning
Day 3
Health and Safety
- Duty of care
- Inspections and risk assessments-task analysis
- Equipment maintenance and care
- Raising peoples awareness
Security and Loss
- Minimizing internal theft
- Minimizing external theft
- Preventative measures will be briefly discussed.
Day 4
Productivity and Costs
- Fixed and variable cost
- Typical costs involved
- A model for understanding the roles of productivity, utilisation, and performance
- Setting productivity and cost targets
- The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
- Internal and external customers
- The three key customer service measure
- Customer service sampling
- Effects of substandard service
- Minimising errors
Day 5
Stock Coding
- Different methods
- Understanding of all involved
- Checklists to help on deciding the best option
Stock Recording
- Separation of powers
- Legal issues
- How do we get inaccuracies?
Stock Checking
- Roles and responsibility
- Requirements
- Job Descriptions
- Authority levels
- Tolerances and approvals
- The programme
- Options
- Reconciliations / discrepancies
Summary
Finally, in linking together all the sessions, we put forward simple overviews and a clear summary, including:
- The 7 step model for better warehouse management
- The top 20 warehousing ideals for continuous improvement
Oxford Management Centre
John
Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom
Tel: +44 1865 338088
Fax: +44 1865 338100
email info@oxford-management.com
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