Enhancing Leadership Skills with Effective Interpersonal Interaction
Success in business and social environments is largely dependent on the effectiveness of our interactions and communication with other people. Successful leaders are those who possess powerful communication skills and an understanding of the differences in the way people interact. Effective human interaction and understanding others’ communications are essential for career success and personal achievement and vital in today’s fast-paced, technological-oriented organizations. Developing and using good interpersonal interaction skills often leads to promotions, productive work and work environments, positive relationships with colleagues, bosses and clients and demonstrates organizational and personal leadership. Establishing and maintaining productive communication with people is a challenging, every-day part of a job and a person’s life. It also proves to be beneficial to understand how diversity in types makes for more effective work and social relationships.
The highlights of this seminar are:
- It will help participants understand the need for effective human interaction and communication
- Identifies techniques to assist and offers opportunities to develop good practices which enhance leadership in diverse environments and a personal work team.
- Identifies techniques to improve one’s interpersonal interaction skills in listening, writing, presenting and communication in verbal and non-verbal patterns.
- Usage of personal development concepts to assess and identify interpersonal interaction styles as reflected by the Myers-Briggs Type Indicator (MBTI)
- Allowing participants to identify, to understand and then to practice techniques to create more productive work groups and work group members.
By the end of this workshop you will be able to:
- Learn and understand one’s personal communication style and the effect it has on relationships within a work group
- Learn a person’s strengths and challenges according to their communication type
- Recognize the need and value of communication style diversity among members of a work group
- Learn techniques to assist in communication problem resolution
- Identify the characteristics of effective communication between colleagues in work group
- Learn how to create rapport, build trust and establish credibility in a work group
The seminar is an interactive learning adventure that emphasizes interaction between the instructor and participants and between participants and participants. Interpersonal interaction styles are identified by using participants to demonstrate what comes naturally to them and then to observe others’ styles. The course has a rich mixture of short lectures on concepts, followed by discussion, activities and videos for reinforcement, then actual interpersonal interaction in the seminar to demonstrate diversity. Participants will have an opportunity to prepare personal action plans for follow-up to take back to their individual work place.
- Build and maintain trust and cooperation through enhanced communications within the organization
- Recognize and develop personal and others’ communication skills
- Develop skills in communication that provide for higher levels of work group productivity and morale
- Understand the complex levels of interpersonal communication necessary to achieve personal and organization goals
- Recognize communication enablers and barriers in a work environment and strategies to respond to their impact
- Learn how to influence others
- Demonstrate proficiency when coaching others in communication issues
- Learn how to win people to your way of thinking
- Improve individual and team performance by establishing a productive, trusting, communicative environment
- Be able to recognize personal and others’ varied communication styles to create and maintain more productive working relationships
- Learn to develop effective communication plans for individual and work groups
- Understand the importance of 'seeking first to understand then be understood'
- Any person who desires to develop more productive communication and human interaction skills, communicate better with others and understand why others communicate and interact differently.
- Professionals, leaders, team members or those responsible for others in organizations will benefit.
- Professionals who desires to learn how they interact with others, why others may interact differently and how these differences can be used to develop more productive environments.
Day 1: Introduction to Human Interaction and Communication
- Introductions
- Goals and Objectives of the seminar
- Importance of interpersonal interaction and communication styles
- Interpersonal communication is two-way
- Interpersonal interaction preferences
- Communication is listening
- Importance and techniques of active listening
- Body language
Day 2: Assessing and Identifying Interpersonal Styles
- Identification of interpersonal communication methods
- Interpersonal interaction diversity factors
- Effective listening leads to sensitivity and trust
- Successful interpersonal interaction develops trust
- Characteristics of interpersonal interaction
- Identification of the personal interaction style
- Learning of the complexity of influence
- Wining people to believe in your ideas
Day 3: What is My Real Interpersonal Interaction Style?
- Individual strengths and challenges of each interaction style
- Best-Fit interaction types for each person
- Dominant, auxiliary and tertiary functions
- Identifying interpersonal communication team types
- Team strengths and challenges in interpersonal interactions
- How we work best with others’ types
- How to motivate according to individual style
- How to negotiate with people who have a different outlook than our own
Day 4: Interpersonal Interaction at Work in Teams?
- Understanding how teams work better using varied interaction types
- Understanding interpersonal team dynamics
- Developing self awareness of team members’ strengths and weaknesses
- Communication and interaction openness develops trust
- Understanding another’s type of interaction takes active listening
- Building and maintaining trust is vital for success
- 4 quadrants Coaching method
- Levels of listening .where, when and with who
Day 5: Putting the Knowledge of Interpersonal Interaction into Action
- Identifying how to assist others in understanding interaction types
- Communication information in our work groups
- Techniques to identify and work with style differences
- Enablers and barriers to effective interaction
- Synthesis and integration of interpersonal interaction and communication topics
- The trust bank account
- Next opportunities
- Seminar review, summary and feedback
Oxford Management Centre
John
Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom
Tel: +44 1865 338088
Fax: +44 1865 338100
email info@oxford-management.com
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