Introduction

This 10-day seminar focuses on the leader’s role in developing and motivating excellent teams. Rather than trying to define one ‘right’ way to lead, it will introduce a range of complementary approaches which delegates will have the opportunity to practise, combine and adapt to suit their personal preferences and organisational needs.

By exploring the leadership role from a number of different perspectives, the seminar allows delegates to experiment with innovative ways to empower and enthuse their team and influence positively their organisational climate and culture. The benefits to the organisation will be leaders better able to focus on organisational goals and better equipped to develop their team towards sustainable performance improvement.

In this seminar we will cover:

• Fundamentals of high performance teams
• Giving and receiving effective feedback
• Group dynamics and team decision making
• Power tools of leadership
• Performance management
• Leadership strategies

Seminar Objectives

• Study effective team operations
• Analyze effective communications strategies
• Understand how to give and receive effective feedback
• Consider tools for motivating and delegating
• Explore leadership styles
• Examine construction of a learning environment

Training Methodology

Achieving Leadership Excellence consists of ten modules containing lecture content, skill assessments, participative discussions, video presentations and delegate exercises in order to create high impact training. The program is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.

Organisational Impact

• Higher levels of team performance
• Improved communications
• Higher quality team decision making
• More effective leadership strategies
• Constructive utilization of delegation
• Higher levels of organizational motivation

Personal Impact

• Heightened team player skills
• Elevated communication skills
• Sharpened influencing skills
• Improved utilization of leadership styles
• Increased effectiveness in managing performance
• Greater levels of personal productivity

Who Should Attend?

This program is intended for all individuals who have a stake in building successful teams and providing effective leadership:

• Professionals
• Team leaders
• Supervisors
• Technical staff

Seminar Outline

Module I: Building Skills for Working In Teams: Igniting Passion & Activating Potential in Teams

Day 1

Fundamentals of High Performance Teams

• Analyzing the basics of team operations
• Obtaining the benefits of teams
• Considering the four types of teams
• Building team performance
• Understanding the role of the team leader

Basic Communication

• The basics of face-to-face communication
• Creating effective oral communication
• Making successful presentations
• Understanding the skill of active listening
• Overcoming barriers to communications

Day 2

Giving and Receiving Feedback

• Learning to give effective feedback to others with scripts
• Receiving critical feedback effectively
• Understanding positive and negative attitudes
• Dealing with difficult employees
• Understanding why employees can be difficult
• Utilizing the Thomas-Kilmann conflict mode instrument
• Analyzing the various styles for influencing
• Feedback at Johnson and Johnson

Day 3

Group Dynamics

• Building high performance team dynamics
• Avoiding ineffective team dynamics
• Rating your team's group process
• Understanding different team player styles
• Examining critical team member competencies

Team Decision Making

• Examining a team decision making model
• Utilizing the Vroom-Yetton leadership model
• Considering methods of group decision making
• Inspecting benefits and drawbacks of group decision methods
• Overcoming barriers to effective decision making

Day 4

Team Problem Solving

• Defining creative problem solving
• Appreciating the difference between left and right brain thinking
• Obtaining the benefits of brainstorming
• Making use of DeBono's six thinking hats
• Considering Von Oech's work on overcoming mental locks
• Applying the four roles of the creative process

Conflict Resolution

• Understanding constructive vs. destructive conflict
• Obtaining the benefits of positive conflict
• Digging down to the roots of conflict
• Employing an effective conflict management model
• Examining the 5 styles for dealing with conflict

Day 5

Time Management

• Managing time on a daily basis
• Understanding why people procrastinate
• Setting personal goals in all key areas to guide the use of your time
• Employing an effective goal setting formula
• Understanding the principles of achievement
• Using the key to your power
• Examining the impact of your belief system
• Changing your limiting beliefs

Module II: Building Personal Leadership Skills : Creating Stronger Relationships for a Stronger Organisation

Day 6

The empowering tools of leadership: motivating and delegating

• Identifying the important factors in motivation
• Appreciating how different theories of motivation can be applied to the work setting
• Tailor motivational efforts to individual employees and different situation
• Identify the benefits and the barriers to delegation
• Identify the different delegation styles and understand the guidelines for on how and when to use them
• Evaluate employees and situations and determine the appropriate delegation style
• The difference between doing, leading, and managing

Day 7

The attributes and characteristics of successful leadership

• Characteristics of highly effective leaders
• The difference between traditional and transformational leadership
• Using a flexible effective leadership styles
• Understanding a leadership mindset
• Effective leadership and emotional intelligence
• Practicing effective decision making
• How to build an effective, proactive team

Day 8

Coaching for top quality performance

• Performance Appraisals to Performance Management – manager’s self-evaluation
• Managerial barriers to effective Performance Appraisals
• How to assess and employee’s performance fairly – avoiding subjectivity and bias
• The benefits of on-going Performance Management
• Leadership/coaching behavior assessment
• Your leadership/coaching style – strengths and gaps
• Using performance management as a leadership strategy

Day 9

How to become an environmental change agent

• Defining a learning environment and its benefits
• Senge’s five learning disciplines
• Personal mastery – learning to expand our personal capacity to create the results we most desire
• Mental models – seeing how our internal pictures of the world shape our actions
• Shared vision – building a sense of commitment in a group
• Team learning – crating a thinking synergistic environment
• Systems thinking – a language for describing the forces that shape the behavior of systems

Day 10: Building effective communication skills

• Identifying the importance of effective interpersonal communication for the leadership role
• Building trust and believability: behaviors vs. intentions
• Perception and communicating with others
• Self-concept and leadership success – strategies for improving self-concept
• Delivering clear, concise messages