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This practical and highly popular workshop rapidly develops the key skills and knowledge that enables the new and developing office professional to maximise their contribution to the manager, team and organisation.
The workshop shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation's goals.
The
Certified Office Professional is a fully endorsed programme and upon completion
of the seminar and assessment, successful applicants will also be
awarded a Certificate from the Institute of Leadership & Management
(ILM).
By the end of this workshop you will be able to:-
- Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team
- Become more confident in using your initiative
- Become more proactive
- Communicate confidently and effectively with your manager, colleagues and other departments
- Deal with the difficulties and pressures of working for more than one person
- Prioritise between urgent and important tasks
- Plan, organise and manage your time more effectively
- Write professional correspondence with less instruction
All office personnel would find this workshop highly beneficial, including administrators, PA's and secretaries. Delegates that are new to or contemplating a Supervisory position within their function.
- Techniques for using own initiative and ‘thinking outside the box’.
- Problem solving & decision making.
- A range of communication skills including the use of language, presentation skills, reading of body language, assertive behaviour skills, gaining consensus, interpersonal behavioural skills & note taking.
- Better management of time
- Managing difficult people & situations,
- Improved memory skills.
- Improved self-belief & self-confidence.
- An understanding of and the use of personality & behaviour in the workplace.
- The value of planning
Attendance on this high level programme will result in individuals being exposed to other senior support staff from a wide range of organizations thereby creating a network of contacts. They will be exposed to a range of interpersonal and organizational competences required to achieve superior performance in their supporting role.
The well tried and tested approaches adopted in this innovative programme will benefit individuals when operating and managing the pressure, tensions and demands of the respective workplaces.
Delegates will be exposed to a range of different proven techniques which the individual can tailor and modify to suit their own styles and organisational behaviours. They will have ample opportunity to practice many of these skills and competences in a friendly atmosphere where maximum learning can take place.
Delegates attending this programme will better appreciate the knowledge, skills and competences required to fulfil current and future job/role requirements effectively. They will have been exposed to and practiced a set of competences that are an essential contribution towards achievement of the business objectives in a cost effective manner. They will better appreciate where other peoples need, perspectives and objectives lie and how they may support their achievement. The organisation will see the benefits of integrating such fundamental behaviours in the provision on an enhanced service and support to their line managers, colleagues and customers.
Our underlying philosophy is simple based upon the notion that people are your greatest and most expensive asset therefore our aim is to give you maximum return on your investment. Often what differentiates the successful executive administrator is the deep understanding of people and human behaviour coupled to an ability to respond and react correctly to a variety of differing and complex organisational system requirements, customer motivations, behaviours, tactics and strategies allied to the provision of class leading customer service.
This particular programme is structured using a combination of interactive activities, group and individual exercises, psychological and work inventories, case studies, role-plays and discussion interlaced with formal inputs supported with Power Point presentations.
Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced the revisited at regular intervals throughout the programme to facilitate re-enforcement and placement from short to long-term memory which embeds skills and performance.
The tutors are always on hand for one-to-one discussions with delegates on problems or confidential matters that they may wish to discuss. On offer, each day following lunch, will be an open session for 1 hour, by request, for individual or group discussion(s) on any additional subjects required or problems or issues that delegates may have or wish to discuss.
Day 1: Setting the scene and evaluating existing skills
- General introduction
- Mapping your current skill base in preparation for action planning on return to work
- Perceptions & biases
- Type 1. v Type 2. thinkers
- Time management skills
- Short exercise on creative/lateral thinking – Tie a knot
- Video on Time Management
- Group Exercise using communications skills (oral & listening), planning & problem solving skills, memory & sequencing, creative/logical thinking and teamwork
Day 2: Understanding & use of personality characteristics, team roles & communications
- Characteristics of individuals in effective teams – your preferred & least preferred style
- Personality/Work profiling and its impact upon individual behaviour –completion of Myers Briggs Type Inventory
- The four main components of effective communication Part 1.
- Broadcast communication exercise – use of planning, teamwork, creative thinking, verbal & written communication & presentation skills. The value of listening skills.
- Video ‘The Power of Words’
Day 3: Communication using assertiveness, difficulty in gaining consensus, team exercises
- Communications Part 2 - listening skills
- Group feedback on Myers Briggs Team Inventory (individual feedback by appointment in additional sessions)
- Assertive not aggressive communications – cultural considerations
- Video – Assertive communications
- Gaining consensus –– individual, team & group working, getting your view across to others, persuasion, accepting views of others & being prepared to change your own views
- Updating of personal skill base – SWOT analysis in preparation for action planning using Force Field Analysis
- Colour Code Exercise – team working involving sequencing, problem solving & concentration and memory
- Video - working with different personalities & cultures
Day 4: Creative thinking, problem solving and teamwork including team exercise
- Creative thinking and Problem Solving for Secretaries & Administrators
- Creative thinking exercise – Tantrix – creative & innovative thinking, sequencing, visual perception, hand/eye co-ordination, memory & persistence
- Understanding, managing & coping with stress.
- Team exercise –– visual skills & co-ordination, recognizing patterns, problem solving, innovative thinking, memory, individual & team-working, competing & coping with frustration
- Video – ‘The Power of We’ – teamwork, working together, appreciating others roles and viewpoint
Day 5: Communications –understanding & using body language, conflict management & team exercise
- Communications Part 3. Body Language for the office
- Managing your Boss – Managing difficult people
- Video – Management of Conflict
- Team Exercise – Mast – leading a team, transference of information accurately, understanding data, listening skills, teamwork, creative thinking, monitoring & control and working to a time criteria
- Review of the week
Following your attendance at the workshop, you are required to complete an action plan demonstrating how you intend to develop and you should bear in mind the topics covered on the programme. The action plan should be classified into short-term, mid-term and long term plans.
Oxford Management Centre
John
Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom
Tel: +44 1865 338088
Fax: +44 1865 338100
email info@oxford-management.com
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