Introduction

Psychologists believe that most people want to do a good job and that, with the right support, people will work hard and in the best interests of the organisation. This seminar will show how to build on that belief and how to handle it when things go wrong.

The seminar is designed to give participants

• An increased understanding of how to lead in managing performance improvements in others
• An introduction to the different human styles that develop productive relationships
• Practice in the techniques used for correcting performance
• An understanding of how empowerment works in practice – how people can work out for themselves how to improve
• An understanding of how to develop a highly productive workforce using these concepts

Seminar Objectives

Delegates will learn:

• How to create a high performance culture
• The personal skills involved in performance improvement
• The links between empowerment and productivity
• The power of agreeing objectives - quantitative and qualitative
• The skill of giving feedback in a positive and motivating way
• How to coach for higher performance an appraise in a motivating way
• How to manage development

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end with delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The outcome achieved for the organisation that applies the ideas in this seminar will be:

• Develop a highly productive and empowered workforce
• Develop and maintain high standards of conduct and behaviour
• Build positive relationships at work
• Develop management skill in correcting and improving employee performance
• Develop improved performance in setting standards and completion of goals
• Be able to develop key results to track and monitor work performance

Personal Impact

As a result of attending this seminar, delegates will be develop effective people management skills; they will:

• Demonstrate proficiency in improving work performance
• Develop skills in interpersonal interaction to work effectively with others
• Learn to coach others to develop effective plans for improving relationships
• Understand the importance in counselling of “seeking first to understand then be understood”
• Improve managerial and leadership performance
• Learning techniques to assist others to develop personal plans and make good decisions
  

Who Should Attend?

The seminar is appropriate for those who

• Those who are responsible for managing or supervising any type of person, group or team
• Those who want to learn the skills involved in improving productivity or improving behaviour at work
• HR, ER and Personnel professionals who are responsible for the design and delivery of performance management seminars

Seminar Outline

Day 1: The Skills Needed

• Introductions
• Interpersonal skills,
• Listening,
• Questioning,
• Motivating,
• Giving feedback
• Coaching,
• The role of the Manager/Supervisor/Team Leader

Day 2: Relationship between Style and Performance

• Interaction styles
• Theory X and Theory Y
• Building a relationship of mutual trust
• Empowerment
• Leadership styles
• Delegation
• Meetings
• Upwards Management
  

Day 3: Making it happen for real

• Performance Management and Performance Appraisal
• The four stages
• Agreeing Objectives
• Giving Feedback
• Coaching
• Appraising
• Evaluating
• Links to pay
• Personal Development
  

Day 4: Coaching and Counseling

• Induction – getting started right
• Making performance management a positive work task
• Paraphrasing
• Making Suggestions
• Giving Advice
• Demonstrating
• Instructing
• Counselling Style Inventory
  

Day 5: Providing Development

• Development Interventions
• The 70/20/10 rule
• Mentoring
• Personal Improvement Plans
• Preparing for promotion
• Management Succession
• Goals
• Seminar review, summary and feedback

Oxford Management Centre
John Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom

Tel: +44 1865 338088

Fax: +44 1865 338100

email info@oxford-management.com