Introduction

Management of I.T. services is no longer enough. The strategic importance of information services to the enterprise makes I.T. a critial partner in meeting business goals.

Defining IT strategy, and leading an agile IT organization that is customer-centric, making good stratgic management and technical decisions and leverage your IT resources is the challenge IT leaders face today. Strategic IT Leadership will give you the skills you need to meet these challenges.

Training Objectives

This seminar reveals the most important aspects of leading and managing a world-class, strategically aligned IT department..

From aligning IT projects with corporate strategy to defining value and performance measurement, knowing when to adopt new technlogies, from team building and finding and keeping the right people, to planning and budgeting, you will learn the keys to strategically align your IT services with professional, world class, proven techniques.

Training Methodology

The seminar combines presentations with interactive workshop exercises, supported by video material and case studies. Delegates will be encouraged to participate actively in relating the strategies of effective IT leadership to the particular needs of their enterprise.

Organizational Impact

• Learn techniques for alinging IT and corporate strategy for maximum ROI.
• Develop visionary, innovative, and effective IT strategies for the success of the organization
• Making new IT initiatives and technologies support the corporate vision.

Personal Impact

• How to be an effective, strategic IT leader
• Improve your personal management, influence and negotiation skills
• Learn to evaluate technology solutions, vendor selection and outsourcing.

Who should attend

IT professionals from both technical and management backgrounds — including those who oversee IT operations, networks/systems and IT projects would benefit from this seminar. It willl be of particular value to technical professionals who have been--or are about to be--promoted to a IT management position and experienced managers who are new to the technical environment.

Competencies Emphasized

Learn the key skills needed to effectivly lead a world class I.T. department, alignined with strategic business requirements, including:

• Define and understand organizational needs so your team can deliver the right solutions.
• Leading your team, taking control of your time, and your budget, to achieve real results.
• Mastering techniques for efficiently leading people and managing strategic resources
• Learn to make more effective decisions and improve your negotiation skills.
• Overcome the obstacles to success—within the department and across the organization
• Increase your ability to lead, manage and motivate your IT team

Seminar Outline

DAY 1

Leading and Managing the IT Department

• Understand the challenges of the IT manager
• How to value IT sevices
• Communicate IT value to upper management, peers and end-users.
• Understand the responsibilities of the IT team leader.

Managing Technology

• Understand the Strategy for Managing Existing Technology
• Know when to develop and adopt New Technologies
• Be Aware of how to manage assets effectively.

DAY 2

Using Influence

• Understand the different types of influentional power.
• Be aware of the various influence strategies
• Select the most effective influence strategy for the situation
• Understanding negotiations, tactics and techniques.
• Use influence effectively to thrive as an IT manager

Strategic Decision Making

• Apply strategic decision making
• Recognizing strategic decisions and initiatives.
• Apply strategic decision making to vendor selection
• Understand when to outsource

DAY 3

Developing the IT Strategic Plan and Budget

• Using the mission as an IT driver
• Defining the customer profile
• understanding the partnership model
• Creating a strategic plan
• Planning and budgeting issues

Managing IT Quality

• Understanding the importance of managing by process
• Understand the definitions of quality
• Applying maturity models
• Using process management
• Applying international standards

DAY 4

Building the IT Management Team

• Evaluating IT performance and metrics
• Understanding delegation and motivation
• Team builing
• Managing the management team and stakeholders.

IT Project Management

• The Importance of Project Management
• Defining Project Manager talents and skills
• Understanding the principles of Project Management

DAY 5

IT Performance Metrics

• Developing a measurement strategy
• Creating a “Best Practices” based organization
• Deploy metrics
• Managing by facts and results
• Integrate metrics into the strategic plan

Common Pitfalls and Lessons Learned

• Balancing technical and coporate requirements
• Balancing tactical and strategic decisions
• Evaluating new and existing technologies
• Balancing management styles and culture.
  

Oxford Management Centre
John Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom

Tel: +44 1865 338088

Fax: +44 1865 338100

email info@oxford-management.com