Introduction

This seminar is a combination of 2 modules –

MODULE 1 – Mastering People Management & Team Leadership
MODULE 2 – Human Resource Development & Personnel Management

Both modules are taught by experts in their fields to provide an innovative and interesting seminar combining the best practices in both leadership and HRD. This enables delegates to manage their departments to achieve high performance.

Who Should Attend?

This seminar is designed for HR practitioners with development or personnel responsibilities. People newly appointed to a HR, Personnel or Training and Development role will find this a very suitable introductory seminar. People managers with an interest in developing their practical and technical people management and development skills would also benefit by attending.

MODULE 1 – Mastering People Management & Team Leadership

Introduction

This rapid development seminar ensures that delegates are fully equipped with the essential management and leadership skills and confidence to achieve success. Delegates will learn:

• how to plan and set goals,
• how to manage and motivate for improved performance
• how to anticipate problems and provide clear leadership.

Exercises and case studies are used throughout this seminar.

Aims & Objectives

By the end of this seminar you will be able to:

• Understand your role as both a manager and a leader.
• Establish clear objectives and standards of performance for your team.
• Motivate, manage and lead your team to meet objectives and deliver results.
• Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
• Deal effectively with difficult behaviour by providing constructive feedback.
• Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

Seminar Outline – Week 1

Understanding Your Role

• What is required of you? Role and responsibilities
• The role and characteristics of successful leaders
• Meeting the demands of your manager and team
• Understanding the nature of change
• A model for implementing change

Successful Interpersonal Communication

• Overcoming the barriers to effective communication
• Building relationships through positive communication
• Communicating more assertively in meetings
• Influencing and persuading colleagues

Personal Effectiveness, Time Management and Delegation

• Identifying key result areas
• Dealing with information overload
• Setting personal and team objectives
• The process of delegation and its benefits
• A model for effective delegation
• Identifying and overcoming the barriers to effective delegation

Team Building, People Management and Motivation

• Distinguishing team roles and responsibilities
• Creating the ability to recognise and manage the different roles
• Maximising and maintaining input and motivation - building the desire for results
• Theories of motivation
• Practical ideas on how to motivate your team

Enhancing Team Performance through Coaching and Development

• Identifying the team's coaching and training needs
• Coaching skills for managers
• Providing recognition and feedback
• Responding to poor performers

Problem Solving and Dealing With Conflict

• A six step technique for problem solving and decision making
• Dealing with difficult people and situations - working towards positive conclusions
• Handling conflict within the team and promoting cooperative behaviour
• Recognising and adapting your preferred style for resolving conflict

Your Future Development

• Developing a personal action plan

MODULE 2 – Human Resources Development & Personnel Management

Introduction

Today's managers need to develop a wide range of specialist skills and knowledge to drive performance and help their organisation achieve success in a tough global market. Human Resources Development and Personnel Management are key drivers of competitive advantage and effective change management. In fact, personnel and development practices play an important role in almost every aspect of an organisation's activities.

This seminar will provide a good introductory grounding in all key areas of human resource management and development. It will help participants develop practical and relevant skills that are suitable for both practitioners and line-managers with development or personnel type responsibilities.

Seminar Objectives and Outcomes

• To develop an understanding human resources development and personnel management practices
• To develop an awareness the advantages of effective human resource management
• To develop awareness of key HR and HRD strategies for improving organisational success
• To understand the application of strategic human resources development and personnel management practices in the workplace
• To effectively apply appropriate practices to specific workplace situations

Competencies Emphasised

• Use of effective people management practices
• Appropriate resourcing and recruitment skills
• The techniques to appropriately reward employees
• An ability to motivate employees effectively
• Skills to help individuals and teams develop
• Understanding how and when to train or coach
• Appreciation of the positive aspects of employee development
• An ability to identify, plan and evaluate training interventions
• Development of an understanding of how to handle ‘difficult’ and troubled employees
• An appreciation of the benefits of workplace diversity
• Skills to overcome workplace conflict

Personal Impact

You will acquire a broad understanding of key people management and development approaches; understand how to implement best practice in recruitment and selection and how well-planned training and development can boost team performance. You will leave this seminar as a better and more effective people manager.

Organisational Impact

This seminar increases the personal effectiveness of participant, which in-turn increases employee performance, efficiency and commitment. Organisations should also find that participants will develop a wide range of specialist skills and knowledge to drive performance and help their organisation achieve success in a tough global market.

Training Methodology

Mini-lectures, case studies, small group work, exercises and feedback will be used to facilitate learning.

Seminar Outline – Week 2

Introduction to HRD and Personnel Management

• Introducing Human Resource Development (HRD)
• Human Resource Management V Personnel Management
• Strategic HRM – the new HR Strategic Model
• Assessing the value of HRM & HRD
• Outsourcing HRM and HRD

Resourcing & Recruitment

• The psychological contract
• Induction, job descriptions, references
• Online recruitment
• Selection interviews, Personality Questionnaires and psychological testing
• Methods of detecting when applicants don’t tell the truth –video
• The new recruitment process to avoid litigation
• Assessment centres

Pay & Employee Reward

• Employee motivation
• Salary, bonuses & benefits
• Is there a link between being competent and performance –latest research 2005
• Competency and performance based pay
• Total pay concept
• Salary surveys
• Human resource trend analysis

Learning & Development

• Career management and development – a new process for results
• Coaching and mentoring – video and case studies
• E-learning
• Management development
• Self development

Key Issues for the 21st Century Manager

• The new HR structure
• Proving ROI on HR activities
• Managing conflict
• Ethics and HRD/HRM
  

Oxford Management Centre
John Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom

Tel: +44 1865 338088

Fax: +44 1865 338100

email info@oxford-management.com