Introduction

This rapid development seminar ensures that delegates are fully equipped with the essential management and leadership skills and confidence to achieve success.

Delegates will learn:

• how to plan and set goals,
• how to manage and motivate for improved performance
• how to anticipate problems and provide clear leadership.

Exercises and case studies are used throughout this seminar.

Who Should Attend?

Anyone leading teams would find this seminar beneficial.

Aims & Objectives

By the end of this seminar you will be able to:

• Understand your role as both a manager and a leader.
• Establish clear objectives and standards of performance for your team.
• Motivate, manage and lead your team to meet objectives and deliver results.
• Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
• Deal effectively with difficult behaviour by providing constructive feedback.
• Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

Seminar Outline

Understanding Your Role

• What is required of you? Role and responsibilities
• The role and characteristics of successful leaders
• Meeting the demands of your manager and team
• Understanding the nature of change
• A model for implementing change

Successful Interpersonal Communication

• Overcoming the barriers to effective communication
• Building relationships through positive communication
• Communicating more assertively in meetings
• Influencing and persuading colleagues

Personal Effectiveness, Time Management and Delegation

• Identifying key result areas
• Dealing with information overload
• Setting personal and team objectives
• The process of delegation and its benefits
• A model for effective delegation
• Identifying and overcoming the barriers to effective delegation

Team Building, People Management and Motivation

• Distinguishing team roles and responsibilities
• Creating the ability to recognise and manage the different roles
• Maximising and maintaining input and motivation - building the desire for results
• Theories of motivation
• Practical ideas on how to motivate your team

Enhancing Team Performance through Coaching and Development

• Identifying the team's coaching and training needs
• Coaching skills for managers
• Providing recognition and feedback
• Responding to poor performers

Problem Solving and Dealing With Conflict

• A six step technique for problem solving and decision making
• Dealing with difficult people and situations - working towards positive conclusions
• Handling conflict within the team and promoting cooperative behaviour
• Recognising and adapting your preferred style for resolving conflict

Your Future Development

• Developing a personal action plan

Oxford Management Centre
John Eccles House
Robert Robinson Ave
Oxford Science Park
Oxford
OX4 4GP
United Kingdom

Tel: +44 1865 338088

Fax: +44 1865 338100

email info@oxford-management.com