2010 Public Relations Seminars 11 - 15 April Beyond Customer Service Dubai 23 - 27 May Customer Service Strategy: Building a Customer Centric Organisation Dubai 6 - 10 June Planning and Managing PR Campaigns Dubai 4 - 8 July Achieving Excellence in Customer Service - Providing a Quality Service Dubai 12 - 16 July Customer Focussed Management Prague 17 - 21 October Beyond Customer Service Dubai 7 - 11 November Customer Service Strategy: Building a Customer Centric Organisation Dubai 6 - 10 December Customer Focussed Management London 12 - 16 December Achieving Excellence in Customer Service - Providing a Quality Service Dubai 26 - 30 December Planning and Managing PR Campaigns Dubai

SUBJECT AREAS Administration IT & Networking Purchasing & Materials Management & Leadership Finance & Budgeting Human Resources & Training Project Management Contracts Management Oil & Gas Public Relations Sales & Marketing Technical All Seminars 2010   SEMINAR LOCATIONS Amsterdam Bahrain Dubai Geneva Kuala Lumpur London Marbella Milan Prague